Navigating your career into the C-suite requires intentionality and dedication. You’ll learn a lot about yourself as you master how to overcome barriers and seek out opportunities. Ultimately, if you stay focused and make the right moves, you’ll find that you’re prepared when opportunity knocks.
Here are a few tried and true tips for making that journey to the top:
Do the work, build the skill sets – I know this from experience: If you want to be an effective leader later on, you must develop expertise in your field today and continually build on that experience. Hands-on employees will better understand their team’s needs and concerns as they find themselves in top positions down the road.
Know your strengths, AND your weaknesses – Ultimately, a leader should want to build on existing strengths while acknowledging and addressing weaknesses. It’s okay if you’re not a star at everything. Few—if any—people are. One of the tremendous benefits of the C-suite is that you’ll have the opportunity to build a brilliant, complementary team around you that can fill in gaps where you could use some help.
Master the business side – Don’t focus solely on the mission and fail to master the business/finance side of your organization. Dive in on the finances, revenue growth and strategic leveraging opportunities from the onset. Educate yourself early on what makes the numbers work for your business and the sky will be the limit once you’re in the C-suite.
Build your network and find a mentor – No matter your industry, a timeless key to success is making genuine connections with other professionals. You never know who may end up helping you along the way—or, even better, who you may help move ahead. Always make sure you’re building your professional community, and keep an eye out for a potential mentor who has been down your path before and is willing to help guide you toward your dream leadership role.
Learn from mistakes – Challenges will occur on your way to the C-suite. That’s okay. Even after you’ve made it, you’re going to continue to experience learning moments. In fact, once you’re in that leadership role, it will be more important than ever to commit to your own personal growth and development. Keep learning and growing.
Take calculated risks – If you approach your career from a place of fear, it will only hold you back. A discerning risk-taker can advance him- or herself and an organization in ways a timid one cannot. However, be sure to keep the right people around you to carefully analyze risks and help you take the right chances at the right times.
Put your best foot forward – If you commit to excellence in your work and stay positive and optimistic about your future, then you’ll find you have more opportunities than you might have ever imagined.
Be proactive – That dream job of yours is simply not going to fall into your lap. You need to scope out opportunities for advancement and be willing to make that move. Make sure you are always striving for excellence, regularly making that ask, and shining bright like a diamond.
The road to the C-suite will be paved with potential for growth. If you work hard, keep an eye out for opportunities, and stay positive and proactive, there’s no telling how far you’ll go.
For most of us, achieving our dreams will not be reached through hard work alone. We all start at different stations in life, and for those who may come from more challenging circumstances, solid guidance from established leaders can make all the difference in the world.
In my experience, I’ve found that people in positions of power can be a part of the solution by mentoring young people of diverse backgrounds looking to positively impact the community.
Without a mentor, young women and people of color often do not see themselves in the faces of the existing leadership in their fields. Implicit biases affect everyone, and surely result in communities and industries missing out on some remarkable young people that are otherwise poised to be future leaders. Often, all they need is a little bit of guidance, a leader who believes in them, and a clear vision on how to achieve their goals and make it to the next level.
Mentorship from an established leader can change a promising young person’s trajectory. It is a vote of confidence that will not only affect how the young person views him- or herself, but others in the community or profession will take note as well.
A mentor can also help open previously locked doors for promising young leaders. We all have varying degrees of privilege, and if established leadership wants to help achieve community equity, we can use our positions to expedite the cause.
I know countless leaders who want to help foster equity in the community, but they’re not sure how to go about doing that. We can all help foster change and equity–as well as the trajectory of a young person’s life–by mentoring young people who may not have had all the same opportunities growing up.
What are the qualities that I appreciate in the most influential and significant mentors in my life? There are many qualities that can make someone a good mentor for a young person, but the quality I believe is the most important is believing in someone such that you instill in them a sense of confidence that allows them to believe in themselves and excel. Other important qualities are leading by example, as well as providing unconditional support and encouragement.
When it comes to these important mentorship qualities, I am reminded of my mom, Carmen Castellano. Throughout my journey from San Jose State University to UC Berkeley to La Universidad Central de Venezuela to Yale Law School, I felt alone and didn’t think I had a mentor. At some point along my journey, I woke up and realized my mentor had been by my side the whole time – and that person is my mother. She is someone who has always been there for me and is my most significant mentor.
How do you get a sense of confidence so that you can believe in yourself and excel? For me, it started at home. My parents began instilling in me a sense of self-worth and value from birth. My mom came from humble beginnings. She was one of four girls, and while her sisters excelled in art and academia and earned college degrees, she was encouraged to pursue a career as a secretary. It was important to her to ensure her children excelled academically and she knew they had the ability to do so. Her excellent English language skills, honed during her Catholic school education and Heald Business College training, certainly helped guide her children to excel in reading and writing.
My first experience with understanding the power of confidence was when I was six years old. I was in the first grade, and I remember sitting in the front row reading a book for the first time. I was sitting there reading away feeling very empowered and emboldened by my ability to read well – it was my first “girl power” meets “brain power” moment. I believe that this epiphany was fueled by the encouragement I received at home from my parents, and school is where it played out in a positive and reinforcing way.
My mom continued to cultivate and build my confidence as I grew into a teenager and beyond. Growing up, we all go through that awkward phase when we are trying to figure out who we are and where we fit in. There’s the “terrible twos” and for some of us there’s the “terrible teens”. I was one of those “terrible teens” who was struggling to understand her identity and where she fit in. I was lucky to have my mom during those years as someone to lean on and go to when I was lost and discouraged– acting out and rebelling as some teenagers do. I made some mistakes and bad moves, but my mother never lost sight of my true potential and never gave up on me. Her unconditional love and support was what got me through those years and helped me decide to invest in my education and plan for my future.
Later in life when I was accepted into Yale Law School, my father tried to convince me not to go. He was concerned about me living so far away from home and he wanted me to attend law school in the Bay Area. I was crushed that my father was not able to support my decision. After all, it was my decision to make. My mother, however, made it clear to me that as far as she was concerned, I should go to whatever law school I wanted to. If I wanted to move across the country to attend Yale Law School, she made it clear that she supported me 100 percent. It was that unconditional love and support that gave me the strength, confidence and conviction to move across the country on my own to attend Yale Law School.
How does a mentor “leading by example” make a difference? I think leading by example was one of the most important ways my mom was a mentor. When I was young, my mom worked as a secretary, which was a career she excelled in. For decades she was an executive secretary at San Jose City College (SJCC) working for the college’s faculty senate, deans, and presidents. While at SJCC she shone in each of her positions, taking on broad levels of responsibility and demonstrating exceptional leadership.
I had the opportunity to work with my mom for a short time while she was at SJCC. After graduating from college, as I was studying for the LSAT, I was offered a job by my mom’s boss, the President of SJCC, Byron Skinner. Little did I know at the time that being the Special Assistant to the President actually meant I was the Special Assistant to my mom. During my tenure, I saw firsthand how hard my mom worked, how dedicated she was to her job, how important it was to her to maintain excellent standards, and how she was playing a leadership role on that campus.
In other words, I saw her lead by example and it made me realize a few important things about my future career: (1) I would never be able to be the perfectionist that is required of someone in her position and I could never do her job; (2) some day when I finished law school and became an attorney, I was going to need someone with an exceptional skill set and work ethic, like my mom, if I was going to be successful; (3) being excellent at your job commands respect and is essential for success; and (4) having pride in who you are and what you do is as important as the work you produce.
I will always be grateful to my mother for the important role she has played in my life. She has been a constant source of support and encouragement. I believe that the lessons I learned from her in terms of professionalism and excellence have been instrumental in my own success as a CEO. She has helped shape who I am as a person and as a professional woman. I am fortunate to have had the opportunity to learn from my mother in this manner. She inspires me to want to support and mentor other young people. I am indeed blessed to have such a mentor in my life. My mother – my mentor.
One of the greatest things young people can learn about themselves is that their voices and actions have an impact. Once this is realized, it’s hard to overstate the changes that can be made in the world around us.
Civic engagement—the act of working to identify and address issues of concern to the community—is one of the best ways for young people to go out and impact change. This comes in many forms.
According to the Center for Information & Research on Civic Learning and Engagement Circle at Tufts University, civic engagement can be divided into three categories: civic, electoral, and political voice. From voting to volunteering to fundraising — or even political protest — all forms of civic engagement carry unique values and benefits. What matters is that you’re a part of the conversation.
Here are 4 reasons why you should consider diving in and taking part in civic engagement in your city:
Voting – Your vote matters. We’ve all heard it before, but it bears repeating. Few forms of civic engagement are more empowering than taking part in democracy and casting your ballot on election day. Stay informed, make sure you’re registered, and help your community put responsible, service-minded people into elected office.
Serving on nonprofit boards: A nonprofit needs strong leadership if it’s going to have a big impact in the community it serves. By joining a board, you can help guide a nonprofit’s executive director to success. All you need to do is volunteer your time and expertise, and act as an ambassador to the organization’s cause in the community.
Protest: There are few things more inspiring than seeing young people exercising their right to assemble and speak truth to power. From DREAMers fighting to safely live in the country they call home, to teenagers taking to the streets in protest of the nation’s lax gun laws, time and again youth in America have led the way for change. The power of protest is real.
Volunteerism: Help build a house with Habitat for Humanity. Serve a meal at an emergency homeless shelter. Assist patients and visitors at your local hospital. Even if you already serve on a nonprofit board, there is nothing quite like going out in your community and volunteering. You’ll meet new people, learn new things and remember why it is you fight for the things you do. Volunteerism can also open up opportunities to share your passions with the community. Are you an art enthusiast? Organize a public art show!
Civic engagement ultimately benefits both you and your community. Your voice matters, and your experiences can help shape the conversation. So get out there and make yourself a part of the discussion, a part of the solution, and see for yourself the impact you’ll have.
Last month I was honored to join MEDICC, a nonprofit organization that works to promote US-Cuba health collaboration, on an educational trip to Cuba. My father has always been a big admirer of Fidel Castro and I have always been intrigued by this country, wanting to understand the impact of their revolution. I was honored to be traveling to Cuba with Congresswoman Karen Bass and former State Assemblywoman Mary Hayashi, as well as Maria Carriedo-Ceniceros, Chief Medical Officer of the San Ysidro Health Centers, to learn more about the country’s public health system. I have been to Cuba once before, when my husband played baseball against the Cubans as a member of Team USA, but this trip was so much more enlightening. It opened my eyes to the rich cultural and political history of the country and educated me on Cuba’s contributions to global health equity and universal health.
Here are a few things I learned during my educational adventure in Cuba:
Cuba’s health care system is available to all free of charge and rooted in community Cuba’s health care system is built on the belief that health happens in the community and care should be free and available to everyone on an equal basis. I was able to visit a local poly clinic where we learned about Cuba’s overall focus on prevention and the community approach to the practice of medicine. We also visited a family doctor’s office where the physician and nurse team were the assigned providers within the community and were ultimately responsible for everyone’s health.
Health innovations are impacted by the embargo We had a great visit to the Center for Diabetes Care while we were there. We met with specialists and discussed innovative treatments for diabetes – including the use of the drug Heberprot-P to treat diabetic wounds. This drug was developed in Cuba and has greatly reduced the need for amputations. Unfortunately, due to the embargo, it is not available in the United States. Cuba has also been unable to export the drug to other countries.
Cuba is educating American Physicians At the Latin American School of Medicine, we learned that this medical school was established in Cuba for the purpose of educating doctors from foreign countries for free. These physicians commit to going back to their home country to work in underserved communities. We met students from Ghana, Congo, Angola, Antigua, Ethiopia, South Africa, Tanzania, and Chad, as well as American students from Minnesota, Illinois, and Los Angeles. Most of these students were people of color. It was fascinating to find out about the existence of this educational opportunity and that so many graduates end up working at community health centers and public hospital systems in the United States.
The Revolution is alive and well I learned about Committees in Defense of the Revolution or CDRs. We met with neighborhood representatives of a local CDR, including women that were its founding members. We learned about the history of these neighborhood entities and how their role has evolved since the revolution. CDRs originally existed to promote social welfare and report on counter-revolutionary activity. They now serve as community support entities, working to put health, educational, and other national campaigns into effect on the ground and they continue to advance the principles of the revolution.
Education system strives to be equal for all One of my favorite parts of the trip was visiting a local middle school. We observed the classroom instruction and learned about the curriculum. We found out that the curriculum is standard throughout the country and that school attendance is compulsory through the 9th grade. Literacy is widespread throughout the population as a result of this policy. We also got to visit with students and see a wonderful student performance which included singing, dancing, and skits.
African roots flourish I was fortunate to visit the Biosphere Reserve in the Artemia Province outside of Havana. There we visited land being farmed by a female descendent of the slaves that had once farmed the same property. The property-owner fled during the revolution, leaving the land in the hands of the farmer’s parents and it was passed down to her. She is now growing botanicals that are used in herbal remedies and has a contract to sell these botanicals to the government. She was deeply knowledgeable about natural and herbal healing techniques and used the herbs from her farm to create her own healing products. These techniques and knowledge have been passed down to her from her family, which descended from African slaves.
Cuba’s economy is in transition We had a fascinating conversation with a University of Havana economist, Dr. Faustino Corruvias, where he discussed the evolution of Cuba’s economy. During the 1990s, Eastern bloc countries and Russia withdrew their financial support virtually overnight. Cubans suffered greatly during this time, but the economic reforms that followed have allowed for greater opportunities for Cubans to be entrepreneurial. As a result of President Obama’s policies, which included lifting the cap on remittances from families abroad, the Cuban government went even further in the loosening of economic policies which allowed for even greater entrepreneurial opportunities, such as operating restaurants or “Paladares” as they’re called, or renting rooms to tourists. However, they also created greater economic inequities within the country, the implications of which Cuba is still struggling with. Most recently, the Trump Administration’s policies have halted much of the progress that was made in opening Cuban and US relations and the government in Cuba has begun to retreat from the policies that were allowing entrepreneurship to thrive. Cuba is struggling to figure out how to hold onto their socialist values while creating opportunity and economic growth.
Music is a common language One has not fully experienced Cuba unless they experience the music, and I had some pretty amazing exposure in this regard. Early in the trip we were introduced to two local female rappers. We went to their home in a local neighborhood in Havana and had the opportunity to hear about their lives and the challenges they face as female rappers in Cuba. In addition, we received an incredible live performance – a sneak peek into what they will be performing at the Kennedy Center in Washington, D.C. this May. It was such a highlight to go into their home, hear from them personally, and see them perform.
We also went to a small jazz club and saw an amazing quartet that played everything from John Coltrain to Latin jazz. We also took a trip to a local night spot to hear salsa and saw some amazing moves on the dance floor. We then went with a group to experience Reggaeton, giving me insight into how the younger generation likes to experience music. We also went to a place called Fabrica Arte de Cuba – a former factory that had been converted into a giant multimedia complex that included live music, videos, rappers, spoken word, and an incredible display of art work – it was truly unique and amazing. The music I experienced while in Cuba was incredible.
This trip was both educational and inspiring. I learned so much about Cuba’s health care system, educational system, economy, and culture. I am so fortunate to have been able to participate on this tour with Congresswoman Karen Bass. It was an incredible opportunity and I feel so fortunate to have been able to experience Cuba in this manner.
Last October, I was honored by the staff and membership of the California Primary Care Association (CPCA) at a reception celebrating my 20 years at the helm of the organization. It was an amazing evening filled with longtime colleagues, mentors from throughout my tenure, and cherished friends. As I watched the slideshow that my staff had put together, showcasing major events from the past two decades, I was filled with gratitude and a sense of accomplishment for what we have been able to achieve these past 20 years. Throughout my tenure I have been so fortunate to have worked with a remarkable team of dedicated staff, an amazingly forward-thinking Board, and a membership that has become a source of inspiration for the rest of the nation. Most days I still find it hard to believe that I’ve been at CPCA for twenty years; but thinking back to why I went to law school in the first place, it is clear to me why I continue to dedicate my career to the community health center movement and to advancing our mission of health care access for all.
Twenty-seven years ago I graduated from Yale Law School. Looking back on it now, the fact that I felt I had a strong purpose in my life is what got me through all of the years of hard work that led me to ultimately graduate from the best law school in the country. My purpose was to arm myself with the most prestigious law degree and arduous training I could secure and use those tools to address the social inequities that were plaguing my community. I felt that my degree would open doors and allow me to use the law to become a social justice advocate for the Latino community.
I am so grateful that I ended up at the law office of Public Advocates, Inc. in San Francisco after graduation. Not only because it brought me back to California, but because it gave me the opportunity to create a Latino voice in health care, at a time when none existed, by founding the Latino Coalition for a Healthy California (LCHC). It also gave me the opportunity to participate in class-action litigation and learn the ropes of non-profit leadership as a Managing Attorney. But the most important thing that happened to me through my work at those two organizations was becoming involved in advocating for community health centers. After all, how do you advocate for health care access in the Latino community if you don’t advocate for health centers? I also learned very early on that advocating for health care access for Latinos was more powerful when joining forces with other ethnic organizations and advocating on behalf of the safety net and California’s diverse communities as a whole.
Carmela in her office at CPCA in the late 1990s
In fact, it was a call from Sherry Hirota, CEO of Asian Health Services, 25 years ago when I was still at LCHC, where she strongly asserted that LCHC would be in a much better position to advocate for cultural and linguistic competence standards in California’s Medicaid program if we joined forces with the Asian community and other ethnic groups that had an interest in the issue. I am thankful to community health center leaders such as Sherry for helping me to see the strength of broader coalitions and unity. My multi-ethnic coalition-building began when I helped to found the California Pan-Ethic Health Network (CPEHN) out of Public Advocates, Inc. I went to law school to help the Latino community, but I realized that, ultimately, my passion was to help ALL vulnerable populations in our state — with a special focus on women’s issues in particular. I realized that there was more that I could be doing for all Californians, while also honoring my original purpose to support the Latino community.
So, after six years at Public Advocates and LCHC, I was fortunate to become the CEO of the California Primary Care Association (CPCA). This was the right move for me at the right time. Term limits had been instituted in the California Legislature and for the first time, Latinos were rising to prominence and turnover was happening at an unprecedented rate. This created an opportunity for more individuals from under-represented areas who were committed to community health centers to move into positions of importance. This further strengthened the existing bi-partisan support from rural and other legislators throughout the state. These opportunities, combined with an aggressive legislative agenda for CPCA, made it an ideal position for me.
(l-r) Dean German, CEO of Shasta Community Health Center; Assemblymember Wes Chesbro; Assemblymember Judy Chu; Cástulo de la Rocha, President and CEO of AltaMed Health Services Corporation; Carmela; Carmen Castellano; and Dr. Sam Shaker, head of HRSA.
Since I started in 1997, CPCA’s staff has grown from just myself to nearly 50 individuals within four (4) departments. I am so proud of the hardworking, innovative, entrepreneurial staff we have at CPCA and of all of the work they do day in and day out for our health centers and their patients. CPCA has worked to develop forward-thinking strategic partnerships and critical service lines. Over the past two decades we’ve developed a robust training and technical assistance program aimed at ensuring community health centers are successful within the larger health care system. Each year, CPCA staff provide thousands of instances of phone, email, and in-person technical assistance. We continue to build partnerships with vendors nationwide to bring the best programs and services to CPCA members, helping them to strengthen their own organizations and improve their bottom lines. Through this work, health centers have only become stronger within the larger delivery system – despite the continually changing environment. In doing so, CPCA has been propelled from one of the youngest state primary care associations into the national spotlight as one of the strongest and most forward-thinking PCAs in the nation.
Carmela meets with health center staff during health center site visits this summer
In the past two decades, CPCA has been instrumental in the financial strength and overall growth of community health centers in the state. In fact, community health centers have had significant income growth, increasing their collective income by more than 600 percent from $795 million in 1997 to over $5 billion in 2016. Patients served has increased more than 275 percent during this same period from 2.4 million to more than 6.6 million, and total annual encounters grew by more than 12 million. During this period, federal funding to CHCs has increased from $105 million annually to $686 million and the number of health center sites has more than doubled to over 1,300 sites in 2016. Community health centers have become the backbone of primary care delivery in the State of California.
We have also enjoyed a progressive advocacy agenda and impressive track record of legislative and regulatory victories throughout the years. By no means have we won every battle, but we’ve always put up a good fight and we have shown the amazing power we have when we are unified – in vision and in purpose. We’ve built wonderful relationships with legislators over the years who have become champions for the movement. We’ve enjoyed legislative victories including the development of the Prospective Payment System model in California, the Cedillo-Alarcon Community Clinic Investment Act of 2000, and the creation of the Steven M. Thompson loan repayment program.
Carmela and California Attorney General Xavier Becerra at the 2017 Day at the Capitol
Carmela and Senator Holly Mitchell at the 2017 Day at the Capitol
And let’s not forget our successful implementation of the ACA in our state. While the uninsured rate dropped across all racial and ethnic groups, the greatest gains were seen among Latinos with 1.5 million additional Latinos gaining coverage under the ACA. The uninsured rate among this population was also cut nearly in half – from 23 percent to 12 percent. Community health centers in California have been a model for the rest of the country and I am immensely proud of what they have achieved – not only in helping the uninsured gain coverage but also in providing access to care for millions of newly insured Californians.
Two years ago we developed a successful 501c(4) organization, CaliforniaHealth+ Advocates, that is dedicated to advancing the mission of community health centers through state and federal advocacy, and continues our legacy of successful advocacy efforts for members – including the recent billable provider legislation and securing $100 million dollars to address our primary care workforce shortage. I am so excited for our future as we continue to ‘up our game’ in Sacramento and strengthen the united voice of community health centers in California.
I am very fortunate to have worked with so many amazing healthcare leaders in the clinic movement here in California. Individuals who, like me, have dedicated their careers to expanding access to health care for California’s vulnerable populations. We share this common purpose and commitment. I am so thankful to the community health center leaders who have taken me under their wing and shown me the ropes. There are a number of amazing leaders who have guided me over the years and been a source of support for me during challenging times, as well as a source of inspiration. I am also excited by the new generation of leaders coming to our movement, bringing renewed energy and a fresh perspective. Leadership development and succession planning will be important for the future of our health center movement as many founding CEOs are more closely approaching retirement. I am reminded of the great work that has already been done and am inspired for the great years of work ahead.
Jane Garcia, CEO of La Clinica de la Raza; David Hayes-Bautista, Director of the Center for the Study of Latino Health and Culture at UCLA; and Carmela at the 2015 Annual Conference
I am also very thankful to my family, especially my parents, Alcario and Carmen Castellano, and my husband, Angel Garcia. They have cheered me on and provided their unconditional support, encouragement, and love. My parents, through their example of generosity, activism and leadership, have set the bar high in these areas and have inspired their children to carry the social justice torch. I am honored to continue their legacy of community involvement, advocacy, and service. It is an honor to represent my family in philanthropy as the President of the Castellano Family Foundation. Through this work, my parents have made it possible for me to give back my hometown of San Jose and have given me the opportunity to support the non-profit sector in a new way. This has greatly enhanced my work at CPCA as well, opening new doors and giving me the ability to take the health center message to new audiences.
Carmela and her mother Carmen Castellano
As I look back on my career, I have to say that I have been truly fortunate and blessed to have the opportunity to thrive in a job I love and work with amazing people day in and day out who share my passion and commitment. I have played a role in bringing health care access to millions of Californians, thereby accomplishing one of my life’s goals – which was to improve conditions for the Latino population of California and thereby positively impacting health care access for ALL Californians. Even more than that, I have been able to advance a broader social justice agenda and for young women coming up behind me, highlight what is possible when you follow your passion and are driven by dedication to do something bigger than yourself.